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FAQs
How can I pay for my order?
You can pay for your order using Visa, MasterCard, Maestro, and Revolut Pay.
At JapanGoodz, we take the security of your payment information very seriously. Through our partner Revolut, all transactions are protected by advanced security protocols, ensuring the confidentiality and safety of your personal data.
What are the available shipping options?
We offer two shipping options to suit your needs:
- Standard Shipping : Estimated delivery time of 5 to 10 business days.
- Express Shipping : Estimated delivery time of 2 to 4 business days.
Delivery times are estimates and may vary depending on postal service efficiency.
For detailed shipping costs, please visit our Shipping Rates page.
Is tracking included?
Yes, all our shipping options include tracking.
You'll receive a tracking number once your order is dispatched. You can track your parcel directly through our Parcel Tracking page on our website or via the Japan Post website.
Once your package arrives in your destination country, you can continue tracking it with your local postal service using the same tracking number.
How are orders packed and prepared?
We carefully package each item to ensure it arrives in perfect condition.
Your items are wrapped securely, using bubble wrap and cushioned with paper or newspaper to protect against damage during transit.
Are the products authentic?
Yes, all products sold on JapanGoodz are 100% authentic.
We work directly with official suppliers to guarantee the authenticity and quality of every item.
Can I modify, cancel, or return my order?
You can modify or cancel your order before it is shipped. Once dispatched, cancellation and returns are still possible under certain conditions; please contact us for more details.
To make returns easier, even though our items ship from Japan, you can send your return to our warehouse in France or in Japan.
Where do you ship to?
We offer international shipping, primarily to Europe, North America, and select other regions worldwide.
- France and Overseas Territories : France (including mainland), Guadeloupe, French Guiana, Martinique, Mayotte, Monaco, New Caledonia, Réunion Island, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Wallis and Futuna
- Oceania : Australia, New Zealand
- North America : Canada, United States
- Asia : Japan, South Korea, Hong Kong SAR (China), Malaysia, Singapore, United Arab Emirates
- Europe : Belgium, Luxembourg, Switzerland, Germany, Austria, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Czechia, Romania, Slovakia, Slovenia, Sweden, Norway, United Kingdom